How to avoid making your clients angry with product delays
Posted on June 13, 2017
I first learned this lesson ten years ago at my first company (a financial technology startup), where as a newly minted engineering manager, I let the client know on Friday afternoon that the release scheduled for today wouldn’t be happening. The resulting explosion was a harsh lesson, but I’m glad I learned it early.
If there are delays, it’s extremely important to let the clients know as early as possible. Check out the rest from my latest contribution to Forbes!